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FAQ's

HOW LONG DOES MY ORDER TAKE TO ARRIVE?

All orders received before 5:00 p.m. will be shipped in 2 business days. In some cases, an item may be considered a “special order item” or on backorder with our vendor and this may add an extra day or two for your item(s) to arrive in-clinic.

  • Friday Orders: Orders placed on a Friday (before 5:00 p.m.) will be delivered the following Tuesday.
  • Weekend Orders: Orders placed on a weekend (or after 5:00 p.m. on a Friday) will go out for delivery the following Wednesday.
  • Stat Holiday Orders: Orders placed on the day before a Stat/Provincial Holiday (before 5:00 p.m.) will be delivered on in 2 business days. 

 

DO I HAVE TO BE A BIG ROCK ANIMAL CLINIC CLIENT TO ORDER ONLINE?

No, anyone can place an order through our online website! You can choose to pick your item(s) up in clinic or have them shipped to you.

 

DO I HAVE TO SIGN UP FOR A NEW ACCOUNT TO ORDER ONLINE?

You do not need to create an account to place an order with us. However, we recommend setting one up so that you have your complete order history all in once place. Also, if you create an account, you'll be able to sign up for our recurring order program to have your food and treats shipped out on a regular basis.

  

CAN I RETURN MY ORDER?

Please contact the clinic for any return requests.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards, including Visa, MasterCard, and American Express.

 

HOW CAN I PLACE AN ORDER BY PHONE OR EMAIL?

If you prefer to place your order by phone, please call the clinic at (403)938-4171 or send us an email to admin@bigrockanimalclinic.com.

 

CAN I PICK UP MY ORDER?

Yes! When placing an order just choose the "Pickup" option, and your order will be shipped to our clinic. We are open Monday – Friday, 8:30am – 5:00pm and Saturday 8:30am - 1:00pm. 

 

HOW MUCH DOES IT COST FOR DELIVERY?

Delivery is dependant on the weight of your items. Your shipping cost will be estimated at the time of check-out OR you can pick up your items FREE at the clinic OR we offer FREE shipping on orders over $100